Refund policy

RETURNS

We offer a 30-day change-of-mind return policy. You have 30 days from the date you receive your order to request a return.

To be eligible, your item must be returned in the same condition in which it was received: unworn, unused, with all tags attached and in its original packaging.

To request a return, log in to your account and follow the return instructions. Please allow up to three business days for us to review your request.

Once your return has been approved, we will send you an Australia Post return label. Items returned without prior approval may not be accepted.

RETURN SHIPPING AND RETURNS COVER

You can add Returns Cover to your order for $2.99 at checkout. If your order includes Returns Cover, the applicable change-of-mind return shipping fee below will be waived.

If you did not purchase Returns Cover, the following return shipping fee will be deducted from your refund:

Australian returns: $7.50 AUD
New Zealand returns: $15 AUD
Other international returns: $25 AUD

These fees apply to change-of-mind returns only. Different arrangements apply if your item is faulty, damaged or incorrect.

Original shipping charges are not refundable for change-of-mind returns.

REFUNDS

Once we have received and inspected your return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow three to five business days for the funds to appear in your account, depending on your bank or payment provider.

EXCHANGES

We do not currently offer direct exchanges. If you would like a different item, size or colour, please return your original item for a refund and place a new order.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is faulty or damaged, or you receive the wrong item, please contact us as soon as possible so we can assess the issue and make it right.

Return shipping fees and Returns Cover requirements do not apply where an item is confirmed to be faulty, damaged or incorrectly supplied. Your rights in these circumstances are protected under the Australian Consumer Law and any other applicable consumer laws.